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The participant from Chile requested quite a few withdrawals from your casino, but the requests were not processed. We shut the complaint as the participant did not reply to our messages and queries.
immediately after publishing the proper documents numerous periods, like a reissued lender card and similar statements, the account was sooner or later verified. The withdrawal was efficiently processed, and the grievance was marked as solved by us.
nonetheless, mainly because of the player's lack of response to our queries, we couldn't even more examine The problem and needed to reject the criticism.
Winnings and withdrawals are typically controlled by limitations set via the casino. in several situations, the bounds are large adequate to not effects nearly all of players.
The player from Brazil asked for a withdrawal fewer than two weeks just before publishing this criticism. Their dollars hasn’t been acquired nevertheless. The participant later verified that the withdrawal was processed effectively, consequently we marked this criticism as solved.
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The participant from Chile skilled delays in withdrawing funds from the casino. Regardless of being to begin with informed that the withdrawal would get there by July sixth, the day was pushed to July 10th, leaving the participant pissed off Using the lack of crystal clear info and extensive hold out occasions.
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The participant from Chile were awaiting the payout of her winnings worth seven,three hundred,000 that she had asked for for withdrawal on August 21. Regardless of possessing waited beyond the specified 21-day timeline and having been asked to attend for another two times, her money experienced continue to not been remitted. After a prolonged system involving account blocks as a result of casino mistakes, requests to separate the withdrawal into smaller sized amounts, and delays in processing, the participant opted to acquire the remaining balance as a result of Bitcoin.
The Complaints crew had extended the timeframe to the player to reply, but the participant didn't do so. Due to this fact, we had been not able to continue Together with the investigation and needed to reject the complaint.